Req ID: 162062 - Posted 11/25/2019 - Ocean Import (OF-4)
Job Function: Ocean Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Sub-department: [[Ocean Freight]]

Office Location: [[DMM]]

Start Date: [[01/01/2020]]

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a [[Ocean Freight Customer Service Coordinator]] to…

Responsibilities

-Ensure and monitors the daily operation, always benchmarking the performance against established SOP & KPI.

-Ensure seamless service delivery by leading the communication and co-operation amongst internal stakeholders, suppliers and operational staff to thereby portray PA as forwarder of choice amongst our internal/external clientele.

-Ensure IHT utilization in line with corporate standers.

-Ensure continual improvement in data quality levels on systems such as FOS, Pantrace, Intrac.

-Ensure timely and accurate administration throughout the Product and assigned Teams.

-Continuously drives improvement in line with BU targets and objectives.

-Deposes for Supervisor in his/her absence and contributes to defining, implementing and exciting Panalpina Strategy.

• Manages and ensures high level of data quality and customer Service.

-Manages billing and ensure proper GP is reported.

-Builds strong relationship with carriers and other vendors.

-Any other Tasks assigned by immediate supervisor or Manager.

Qualifications

• Proactive team player.

• Bachelor degree in Business Administration or any discipline.

• Minimum of 3-5 years’ experience in similar position and same industry.

• Familiarity with SAP or equivalent ERP systems.

• Able to work in a diverse environment and cultures.

• Stress resistance and ability to work under tight deadlines

Skills

• Communication & Interpersonal skills.

• Team work.

• Professional Level of service to customers, clients and agents.

• Excellent numeric accuracy.

• Proactive.

• Ability to work on multi-tasking jobs.

• Ability to coordinate efforts/resources within and across boundaries to deliver goals.

• Ability to work with different cultures and to manage cross functional interfaces.

• High energy and resilience

Languages

• Fluent in English & Arabic

• Additional languages an advantage