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Applications Analyst Global IT Services Customer & Forwarding Application Services 2

Date: 11-Feb-2019

Location: Singapore, Singapore

Company: Panalpina

Req ID: 154651
Job Function: IT
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking for an engineer in software delivery, testing and support, having worked with projects through the different stages of the software lifecycle. Experience of working in the logistic industry would be an advantage. We are looking for our future team member who will support and manage the corporate portfolio of IT business services and IT solutions supporting Panalpina business processes globally.


Support global IT business services delivery according to business expectations reflected in SLA, focusing on Incident, Service Requests, Problem, Change and Release Management processes

Understand supported business processes, needs and priorities. Experience with Transportation and Logistic industries is an advantage

Work collaboratively with other teams, participate in architecture, design, development and test to ensure proper support once applications are productive

Manage relationships with IT and business stakeholders and global IT teams and 3rd parties

Contribute to IT systems architecture, design and security discussions

Participate in and support the implementation of IT solutions and key components of overall IT architecture and security.

Maintain a Knowledge Base


Higher Computer Science or Information Technology education

Experience in providing IT business services and supporting IT business applications

Very good practical experience in testing of complex systems and business flows, including functional test planning and execution experience

Exposure to test management tools (e.g. JIRA, Quality Centre) and experience I using building automation frameworks would be an advantage

Good knowledge and understanding of Java/J2EE, .NET; knowledge of front-end stack (HTML, CSS, JS, AJAX, JQuery, other client-side frameworks) would be beneficial

Good relational database (Informix DB2, MS SQL, etc.) knowledge

Understanding and experience in development and support of mobile applications for iOS, Windows and Android would be an advantage

Knowledge of IBM WebSphere and Tomcat application server would be a plus

ITIL foundation certification is considered as advantage

Experience in practical Agile Project and Product management would be an advantage as well


Excellent interpersonal and communication skills

Customer focus

Team player

Experience to work in globally distributed teams

Strong analytical and problem solving thinking

Organizational, planning and prioritization skills

Highly reliable, with high sense of responsibility

Self-motivated, committed and result-driven

Able to cope with pressure and a fast paced environment

Persistent yet flexible, positive and open attitude to changes

Fast and capable learner


Fluent English spoken & written

Other languages are an advantage

Specifics for Job / Environment

You will be part of our Corporate IT

International environment

Up to 10% travel

Please submit your application in English.