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Corporate Learning & Training Specialist - AF m/f

Date: 20-Feb-2019

Location: Basel, Switzerland

Company: Panalpina

Req ID: 148476
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Sub-department: Systems & Processes

Office Location: Flexible (Europe)

Travel Required: up to 25%

Start Date: 01/03/2018

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Corporate Learning & Training Specialist - AF m/f to provide the methods and materials to deliver consistent and current training to operations. Establish a culture of best-practice sharing, on-going learning, and constructively challenging the status quo. Leverage and promote Continuous Improvement mindset and supporting methods. Provide the methods, materials and deliver consistent and current training to operations.


• Construct a coherent and focused training program to ensure that Air Freight operations are sufficiently trained

• Define and publish the training materials and ensure that these are maintained to reflect the current Air Freight forwarding applications and business processes

• Deliver training sessions to trainers of the regional teams to ensure that a clear understanding of the training material is established

• Provide a training framework /guidelines covering all training and coaching-relevant process steps to support an industrialized rollout

• Continuously update and improve the training material in alignment with the stakeholders and maintain it in AF training Library

• Develop new training concepts for large countries (e.g. train the trainer concept) vs. small rollout countries

• Keep abreast of changes/developments in the business environment and provide business-focused training advice and recommendations

Organizational Learning

• Support regional training teams with tools and methodologies to measure the effectiveness of the training

• Actively contribute to knowledge and best practice sharing across the SPM community

• Consolidate training requirements, create Air Freight training materials and maintain up to date AF Training Library

• Work closely with Regional Training Managers to support local training solutions

• Identify and address process related training needs arising in Air Freight operations, from regularity requirements, audit findings, and training needs analysis. This also covers changes in processes, SOPs and guidelines including WAME, Banned/Restricted, DG, Security

• Serve as a first point of contact for all training related questions within Corporate Air Freight

Process Re-Engineering: Focus on how we add value for customers; eliminate waste and non-value adding activities

• Detect inefficiency during trainings & coaching and provide valuable feedback to respective SPM

• Promote and support a culture and discipline of Continuous Improvement

Quality & Standardization: Promote standards that drive quality, eliminate rework

• Create, refine and publish required training materials to assure operational staff understanding and knowledge of Panalpina standards and processes

Quality, Health, Safety & Environment

• Support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy

• Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace


• Relevant experience and a recognized qualification in training, learning and development, and/or

• Background in freight forwarding / logistics with training experience

Functional knowledge

• Air Freight Product, specifically operational processes

• Operational training (all levels), L&D methods, tools and processes

• Operational application’s know-how within Air Freight

• Knowledge of SAP TM or other SAP products, and/or excellent knowledge of Panalpina’s processes

• Knowledge of L&D methods, tools and processes

• Continuous Improvement methodologies

Skills and Competences

Leadership Competence

• Ability to constructively interact with Country product representatives

• Ability to integrate and coordinate resources across functions and boundaries, building and using networks, encouraging collaboration across borders, being open to outside input and sharing knowledge and expertise

Business Competence

• Business acumen and business result focus

• Strong analytical and problem solving skills with ability to conceptualize

• Ability to break up complexity and translate it into operational language

• High attention to detail and sense of accuracy

• Capable to make informed decisions and to generate practical, timely solutions

• Ability to convert technical information into comprehensible ‘end user’ information

Personal Competence

• Ability to clearly and concisely present both written and oral information. Clear and strong communication skills

• Self-motivated, flexible and resilient

• Holistic, analytical and structured working methodology

• Effective listening skills

• Demonstrates personal excellence through honesty, integrity and respect. Upholds and promotes ethics and values. Respects confidentiality

• Culturally aware / sensitive

• Individual with a positive attitude, able to drive change and motivate others


• Must be confident to conduct training and meetings with a full level of business English comprehension

• Fluency in local languages relevant to local geographic placement is required

• Any other languages an advantage

Computer Literacy

• Excellent knowledge of MS-Office Suite tools

• Excellent ability with training design and delivery software – minimum requirement of PowerPoint and preferably other training delivery packages

• Sound awareness of project management related software applications