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Corporate Application Owner AF m/f

Date: 15-Mar-2019

Location: Basel, Switzerland

Company: Panalpina

Req ID: 145118
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Office Location: Basel - Corporate Head Office / PAM (PAC1)

Travel Required: 15 - 20%

Start Date: as soon as possible

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Corporate Application Owner AF m/f to represent Airfreight and the corresponding workgroup in the myPA2020 (customer interaction platform) project, including close collaboration with peers from other participating products and functions, to develop a cross-product and cross-function solution focused on delivering an industry leading customer experience.


• Define and align the expected business outcomes of eQuote, eBook, eTrack application features with all relevant products and stakeholders

• Lead the business requirement definition and functional design of eQuote, eBook, eTrack application features within the scope of Panalpina’s next generation customer systems, reflecting customer requirements, industry standards, and Product’s strategic objectives

• Define and maintain a release strategy for eQuote, eBook, eTrack capabilities, aligned with the project’s overall release plan

• Define migration strategies for customers on legacy integration solutions

• Represent the eQuote, eBook, eTrack applications in business strategy discussions and ensure solution capabilities are aligned with the Air Freight Strategy to deliver expected benefits (incremental revenue, improved Gross Profit margin, automation and efficiency gains)

• Support the development and presentation of business cases, for high-level initiatives, for approval, funding and prioritization of application features

• Responsible for defining use cases and (where applicable) user stories and prioritizing the team backlog while ensuring the conceptual integrity of the eQuote, eBook, eTrack application features

• Plays an instrumental role in preparing, producing and executing system (application) demos for project and other stakeholders

• Works with the Head of Customer Systems (i.e. Business Owner of MYPA2020) to prepare, align and schedule incremental developments of MYPA2020

• Reviews and contributes to the vision, roadmap and content presentations (such as STC, EB or IB meetings) of MYPA2020

• Interact with global business and product development functions and assure requirements specific to Airfreight are captured, translated and developed as part of the project

• Develop sales and training material and usage guidelines as required to support the roll out of the developed tools

• Responsible for the business rollout of the eQuote, eBook, eTrack applications or (incremental) application features


• Bachelor's or Master’s degree in Business Administration/Economics/Logistics; freight forwarding apprenticeship (or working equivalent) is an advantage

• 7-10 years of overall industry experience (minimum)

• 3-5 years of experience in working with system solutions for forwarding and logistics services

• International working experience preferred

• Operational Air Freight systems and industry requirements (additional Ocean Freight knowledge and experience is an advantage)

• Forwarding and Supply Chain Management Systems

• Supply chain visibility applications and corresponding functionality

• Project management methodologies

• IT development projects

• The Supply Chain Management market

• Freight forwarding operations

• Panalpina application architecture and dataflow (preferred)

• Panalpina’s strategy (preferred)


• Integrate and coordinate resources across functions and boundaries

• Building and using networks

• Being open to outside input and sharing knowledge and expertise

• Train personnel across geographies as it relates to the tools and developed applications

• Organize, including prioritizing, planning, assigning, and controlling objectives

• Drive projects in time defined collaborative manner

• Understand and translate business requirements in to technical specifications

• Manage change programs and deal with ambiguity

• Read, interpret, and analyze documents, contracts and procedures in a quick and exact manner

• Analyze and conceptualize

• Present and clearly articulate complex concepts

• Think creatively and "outside of the box"

• Communicate and network using advanced inter-personal skills

• Demonstrates personal excellence through honesty, integrity and respect. Upholds and promotes ethics and values. Respects confidentiality

• Microsoft® Office Software (Excel®, Word, PowerPoint®, Visio® and others)

• Project management applications


• Fluent in English (written and spoken)

• Other languages (written and spoken) preferred

Specifics for Job / Environment

• 5 minute walking distance from the Basel SBB train station

• International Working Environment