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GBS Lead Operational Excellence 1

Date: 12-Jan-2019

Location: Basel, Switzerland

Company: Panalpina

Req ID: 158544
Job Function: Cross-Product Functions
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Management
Purpose of the position

The purpose of the role is to create a culture of operational excellence with the GBS network. The position will focus to build a continuous improvement mindset within the organization, further improve the performance management framework, build best-in-class process capabilities within the sites and defines strategic direction for the GBS organization.

Key Tasks

* Continuous Improvements

* Develop and implement a continuous improvement framework following LSS methodology across the GBS network

* Build sustainable continuous improvement capabilities within the organization and ensure it is anchored in the DNA of the GBS network

* Performance Management

* Define a performance management strategy for the GBS based on cost leadership, operational excellence and organizational excellence

* Ensure the GBS sites perform as per agreed SLA and identify areas for improvements in terms of quality and productivity

* Develop a GBS score card and lead annual objective setting for the entire GBS organization with the aim to cascade the objectives at all layers

* Drive productivity improvement and efficiency plans with the GBS sites

* Strategic Development

* Lead strategic planning processes for GBS involving areas like roadmaps, location strategies, annual objective setting, etc.

* Develop a transfer price strategy for the sites in close conjunction with the Global Head of Tax and organize review of the transfer price in line with the agreed policy

* Organize monthly GBS SG meetings, quarterly GBS ITP board meeting, GBS monthly performance reviews and bi-annual meetings

Decision Making Authority

* Management, responsibility and strategic development of GBS

* GBS budget for Continuous Improvement

Decide on GBS strategic direction together with GBS governance board

Function / Market & Industry Knowledge / Business Acumen / Process working

* Excellent business understanding / business administration competence

* Performance management experience

* Advanced knowledge in freight forwarding and logistics

* Comprehensive understanding of Panalpina and GBS strategy, internal customers and product portfolio

* Solid knowledge in SSC concepts, industry trends and related processes, incl. customer interface management, service management and SLA

* Experience in international environment / work experience abroad

International mobility and willingness to travel

Skills & Competencies

Leadership Competencies

* General management and well experienced people leadership skills

* Excellent sense of responsibility and ability to make effective decisions, experienced in conflict management

* Is familiar with entrepreneurial and strategic matters

* Strategic and planning skills (ability to translate strategy to operational planning and to execute)

* Ability to initiate and implement new approaches and procedures, to set robust plans in advance, to initiate implementation steps

* Ability to recognize industry, market and SSC related trends and developments

* Solid practical change / communication management knowledge, willingness to challenge the status quo and to drive innovation and change

* Excellent communication skill; openly and confidently

* Ability to influence and convince others in a way that results in acceptance and agreement

* Ability to shape conversations to ensure focus and understanding

* Ability to clearly and concisely present both written and/or oral information

Business Competencies

* Strong decision making capabilities and high accountability

* Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions

* Customer focus: monitors customer expectations continuously

Personal Competencies

* Ability to coordinate efforts/resources within and across boundaries to deliver goals

* Ability to work with different cultures and to manage cross functional interfaces

* Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

* Ready to take personal accountability for achieving individual and shared goals

* Integrity

* Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

* High stress level (Ability to work under pressure and deal with tight deadlines)

* Be authentic, approachable, open and honest.

Educational background / Work experience

* Educational background along Panalpina standard for management positions

* Several years of experience in logistic industry

* Prior experience managing in GBS environment

Language Skills

* English – Excellent language skills, both verbal and written

Computer Literacy

* Proficiency with Windows and MS Office

REQUIREMENTS

Please select of the below requirements / competencies that are most appropriate to the role (level of requirement or competency depending on level of role, i.e. high level of vs. experienced in). The list is not to be considered as a “definitive” list. Please add and amend according to requirements. However, for Manager Roles at BU, Country, Regional and Corp level the competencies highlighted in red are mandatory.

KEY TASKS

Quality, Health, Safety & Environment

Please select the tasks that are applicable (Executive Board, Regional Management Team, Country Management Team or All (other) Staff).

Executive Board:

• Participate in review meetings regarding quality, health, safety and environment action plans, activities and performance.

• Review and approve all global objectives & targets regarding quality, health, safety and environment topics.

• Evaluate strategic and operational risks and opportunities to company operations and business interests regarding quality, health, safety and environmental topics, including environmental and workplace health and safety regulations, changing expectations of stakeholders, and global/regional or other issues.

Regional Management Team:

• Participate in regional review meetings regarding quality, health, safety and environment action plans, activities and performance.

• Review and approve all relevant regional objectives and targets regarding quality, health, safety and environment topics.

• Evaluate strategic and operational risks and opportunities to company operations and business interests regarding quality, health, safety and environmental topics, including environmental and workplace health and safety regulations, changing expectations of stakeholders, and global/regional or other issues.

Country Management Team:

• Participate in country-level review meetings regarding quality, health, safety and environment action plans, activities and performance.

• Review and approve all relevant country-level objectives & targets regarding quality, health, safety and environment.

• Evaluate strategic and operational risks and opportunities to country-level operations and business interests regarding quality, health, safety and environmental topics, including environmental and workplace health and safety regulations, changing expectations of stakeholders, and national/local issues.

All staff:

• Perform assigned tasks to support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.

• It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Function- , Market & Industry Knowledge / Business Acumen / Process working

• Expertise in the Region/Country of XY

• Know how in air / ocean / logistics / SCM …

• Understanding of PA strategy and products

• Knowledge about markets and competitors

• Knowledge about trends and challenges for the industry

• Understanding of business principles and language, incl. the fundamentals of finance and profitability

• Business administration competence

• Sales and negotiation skills

• Project Management skills

• Overall understanding of business processes and interdependencies

• Knowledge of process steering instruments

• Knowledge of business processes

• Knowledge in freight forwarding and logistics

• Good understanding of processes and SSC concepts

• International experience / work experience abroad

• International mobility

• Willingness to travel

SKILLS & COMPETENCIES

LEADERSHIP

TEAM LEADERSHIP

• Proven track record in building high performing workforce (experienced in recruitment/selection; training/development; coaching; conflict management; performance management)

• Ability to lead and develop high performing teams

• Ability for building a team with diverse leadership and technical skills

• Ability of effective people management through KPI setting and measurement

COMMUNICATION & PRESENTATION

• Ability to communicate openly and confidently

• Ability to influence and convince others in a way that results in acceptance and agreement

• Ability to shape conversations to ensure focus and understanding

• Effective listening

• Willingness to engage in constructive confrontation

• Ability to clearly and concisely present both written and/or oral information

CHANGE MANAGEMENT / INNOVATION

• Ability for systematic and rational analysis to identify the root cause of problems

• Willingness to challenge the status quo and to drive innovation and change

• Capable to generate creative ideas/solutions

STRATEGIC LEADERSHIP

• Is familiar with entrepreneurial and strategic matters

• Ability to recognize legal trends (regulations) incl. compliance environment

• Ability to recognize Industry and Market trends and developments

• Has a holistic perspective, realizes independencies and their impact when making a decision

• Ability to initiate and implement new approaches and procedures, to set robust plans in advance,

to initiate implementation steps

• Strategic and planning skills (ability to translate strategy to operational planning and to execute)

BUSINESS

ACCOUNTABILITY

• Strong decision making capabilities and high accountability:

(Ability and willingness to decide on the basis of root cause analysis and agreed criteria and to make decisions also in difficult situations)

• Credibility

• Assertiveness

• Capable to make informed judgments and to generate practical, timely solutions

• Ability to find pragmatic solutions by using decision making techniques

• Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions

• Supports organizational commitment to ISO 9001, ISO 14001, and OHSAS 18001 certification.

CUSTOMER ORIENTATION

• Customer focus (monitors customer expectations continuously and is willing to adapt own

activities/procedures)

• Readiness to continuously focus on identifying and meeting customer current and future needs

• Readiness to provide alternatives and optimized solutions to the Customer

• Ability to establish a successful long-term business partnership with internal and external customers

PERSONAL

COLLABORATION AND INFLUENCE

• Ability to coordinate efforts/resources within and across boundaries to deliver goals

• Ability to work with different cultures and to manage cross functional interfaces

• Ability and willingness to effectively live and manage the matrix organisation

• High priority for teamwork

• Team player

• Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION

• Ready to take personal accountability for achieving individual and shared goals

• Ability to set robust plans well in advance and to initiate action to move projects forward

• Planning & Organizing (Ability to prioritize, plan, assign & control)

• Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE

• Integrity

• Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

• High energy and resilience

• High commitment and positive attitude in the face of setbacks and obstacles

• High stress level (Ability to work under pressure and deal with tight dead lines)

• Be authentic, approachable, open and honest.