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BU Customs Broker Assistant - CABINDA

Date: 25-Jun-2019

Location: Cabinda, Angola

Company: Panalpina

Req ID: 160240 - Posted 05/28/2019 - Ocean Customs Clearance (OF-16)
Job Function: Ocean Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Sub-department: Customs Brokerage Assistant

Office Location: Cabinda, Angola

Travel Required: No

Start Date: 1st June 2019

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a: ANGOLA - BU Customs Brokerage Assistant – CABINDA


* Ensure a timely and smooth handling of incoming and outgoing Ocean and Air Freight documentation by following national authorities’ regulations of Customs Clearance and PA procedures.

* Receive and analyze documents for Customs Clearance;

* Follow protocol for cargo clearance with local authorities (Customs Authorities, Ministry of Commerce and Health authorities);

* Administer the customs clearance procedures for cargo;

* Assist file management in a timely and correct manner:

* - documentation check;

* - collection of missing documents or rejection of incorrect documents;

* - preparation of file for pre-clearance\clearance;

* - follow up of the process with Customs Clearance department;

* Inform superior about irregularities, losses or delays in writing and makes sure that the information is filled in the IHT;

* Close cooperation with the customs department to ensure fast pick up/delivery;

* Follow instructions of the team leader\management regarding the contact with internal clients - Operations, including:

* - Provide timely and accurate information;

* - Prepare and send status reports as requested;

* - Advise on delays and their consequences (fines, etc);

* - Inform OPS on clearances processes and procedures regarding specific requirements;

* - Other tasks as requested by Head of Customs Clearance;

* Endure correct implementation of all Panalpina Processes and procedures;

* Keep abreast of Panalpina services and new developments;

* Participate actively in improving the quality of Panalpina operations and services;

* Apply HSE rules and requirements at your function and report HSE observations;

* - Keep your workspace organized and follow Clean Desk Policy;

* - Apply the CISP and respect the code of conduct;

* - Carry out other tasks as required by management;


Function- / Market & Industry Knowledge / Business Acumen / Process working

* Operational know-how (customer service, document processing, customs clearance);

* Understanding of PA strategy and products;

* Knowledge about markets and competitors;

* Overall understanding of business processes and interdependencies;


* Professional experience in Customs Brokerage in Angola

* College Degree


* Ability to be effectively managed through KPI setting and measurement;

* Ability for systematic and rational analysis to identify the root cause of problems;

* Capable to generate creative ideas/solutions;

* High result orientation and customer focus;

* High accountability, responsible, reliable, detailed oriented;

* Effective listening;

* Ability to clearly and concisely present both written and/or oral information;

* Effective team player and advanced interpersonal skills;

* Initiative and pro-active;

* Good communication and interpersonal skills;

* Team player;


* Fluent in Portuguese and English

Specifics for Job / Environment

* Profound knowledge of MS-Office products (Word, Excel, Outlook)

* Profound knowledge of SAP, especially SAP - CO


If you wish learn more about this opportunity, please contact:

Ana Lanvu

HR Assistant