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Air Freight Export Manager

Date: 31-Jul-2019

Location: Cairo, Egypt

Company: Panalpina

Req ID: 156340 - Posted 06/02/2019 - Air export (AF-3)
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Office Location: Cairo (CAI)

Travel Required: up to 25%

Start Date: 11/01/2018

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight,

and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and

customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a

specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries.

Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Air Freight Export Manager the primary function of the role is to implement a strategy for Export business development and operations in line with

overall company strategy and policies for the Airfreight Business Field.

To develop, and maintain profitable operations and to recruit, manage, motivate, and lead the Export Airfreight team as well as sales contribution from a

base of existing customers whilst seeking new business opportunities.

The Export Manager will be the leading Export Airfreight position in the location and will have direct reporting responsibilities to the CHoAF. Duties and

responsibilities are carried out in line with Corporate Airfreight policies and in close partnership with corporate resources and other business fields,

functional units & KPI’s. External systems and working procedures if required.



• Acquire / support the acquisition of new export business and support the account management

• Promote customer relations and develop the existing client base

• Direct / support the export business development process (tender analysis, solution design, costing, pricing and service offering)

• Localize the global export Airfreight products to meet local market expectations and requirements

• Monitor market trends and competitor activity in order to identify new business opportunities (acquisition candidates, new services, business partners,



• Set/manage carrier’s strategy, including managing local carrier’s contacts, rates negotiations, and bilateral process in alignment to the framework of the

global preferred carrier program.

• Secures the continuity of regional or national carrier relationships


• Ensure efficient export Airfreight operations and continuously optimises the operations and increases productivity by implementing standard processes in

line with corporate guidelines and targets (such as Data Quality)

• Work closely with IT & customers’ solution desk for monitoring & achieving required quality targets and coordinate for nominating customers to IT solution

that PA can provide

• Co-operate in the development and implementation of export business operation and reporting Handle pharm export shipments

• Monitor & supervise operations to ensure described process is fully adhered-to and that the highest standards of customer care are achieved at all times

and to maximize profitability on existing business


• Optimize profitability and close the job in a timely manner reporting any loss with justifications to CHoAF

• Oversee the timely processing of invoices in line with the internal Finance Controlling regulations. Ensure strict adherence to the Credit Control



• Select, recruit and continuously reviews the performance of export Airfreight team

• Promotes the development of talent and initiates business field specific training & development to ensure continuous improvement of staff skills levels

• Provide strong operational knowledge and support to the operators and sales staff


• Work closely with sales team to develop existing business and facilitate the generation of new business for budget achievement

• Provide product related information when required, support sales team with sales leads


• Ensure all QSHE policies & guidelines are implemented

• Ensure all business processes to be followed as per PA system / guidelines, and Wworking Iinstruction s

The Objectives which are laid out in the above documentation are not exhaustive and you will be required to act wholeheartedly in the interests of the

company, as such you will be required to perform any reasonable duties or tasks of which the Management requests.

• Understands and ensures adherence to Panalpina Quality Policies, Standards and Guidelines (according to ISO 9’001, ISO 14’001 and ISO 18’001 certification)

and ensures compliance to processes and procedures set in Panalpina IMS.

• Ensures strict adherence to Panalpina Code of Conduct.

• Updates all special data fields in FOS as per client reporting requirements.

• Liaise with sub-contractors providing services to Air export operations such as packing, hazardous material handling …etc.

• Coordinates with ground handling agent for freight terminal dock-booking where applicable.

• Accurate & timely job costing and file hand-over to invoicing officer, ensuring shipment costs are updated correctly under “Job costing” in FOS.

• Liaise with Invoicing officer for any CASS, supplier invoices, job costing discrepancies or AWB stock maintenance.

• Updates shipment milestones into the appropriate systems, e.g. Pantrace, Intra or ComBas.

• Immediate notification to direct department head in case of any discrepancies.

• Timely and accurate update of operational discrepancies in IHT.

• Any other Tasks assigned by CHoAF

PROBLEM SOLVING (Describe typical problems that this Job is required to solve)

• Ensure availability of team members back up, in case of absence.

• Ensure proper escalation in case of any deviation with any of PA networking offices

• Ensure proper escalation to key carriers' contacts in case of any deviation

Function / Market & Industry Knowledge / Business Acumen / Process working

• Knowledge in freight forwarding and logistics mainly in Air Export operations.

• Knowledge about markets and competitors

• Overall understanding of business processes and interdependencies.

• Ability to work under pressure.

• Customer focus

• Decision making

• Staff Development

• Staff Motivate


• Graduate from recognized university/college.

• 3-5 years of relevant air freight operational experience.


• Can handle stress

• Conflict management

• Customer focus

• Timely decision making

• Ethical and professional

• Organized / methodical

• Commercial acumen

• Customer orientation

• Managing Performance

• Team building


• Fluency in English is mandatory (written and spoken)

• Other languages (written and spoken) a plus

Specifics for Job / Environment

• Good knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)

• Profound knowledge of Customer Relationship Management tools

• Good knowledge of SAP® systems (IS AN ADDED VALUE)