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Morocco-Air Freight Supervisor

Date: 12-Jun-2019

Location: Casablanca, Morocco

Company: Panalpina

Req ID: 160506 - Posted 06/12/2019 - Air import (AF-4)
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Office Location: [[Airport]]

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire an Air Freight Supervisor to support the Air Freight Department in all operational disciplines and ensure operational excellenance ,high productivity and customer satisfaction.


• Understands and ensures adherence to Panalpina Quality Policies, Standards and Guidelines (according to ISO 9’001, ISO14’001 and ISO18’001 certification) and ensures compliance to processes set in Panalpina IMS.

• Lead the Air Freight team & act as escalation within the Air Freight team.

• Receive, validate and track customer orders.

• Liaise and serve as a point of contact for customers, team members and management.

• Issue customer shipment handling instruction to Document Processing Staff.

• Ensures availability, actuality and adherence to specific customer SOP /KPI.

• Manage and report all customer SOP and KPI’s.

• Provide feedback to Customers and PA overseas stations on executed activities and incurred charges.

• Ensures customer satisfaction and customer retention by providing timely, friendly and excellent Customer Service.

• Opens job file with correct and accurate data /department code through FOS – Handle and manage all customer /subcontractor contact at file level and escalate to supervisor when required.

• Updates shipment milestones into the appropriate systems, e.g.Pantrace, Intra or ComBas.

• Answer all customer inquiries in accordance with the Customer Service Policy standards.

• Obtains customer import permits/licenses for controlled commodities, such as “Telecommunication Equipment” from Customer when required and ensures customs requirements are met prior to customs clearance.

• Liaises with Customer on arrival of cargo, discrepancy cargo and urgent delivery requirement.

• Prepare and provide daily cargo discrepancy report (IHT) to Customer Service Team and Origin.

• Ensures that Original shipping document are received and obtains missing originals from consignee or origin.

• Ensures Clean POD is received.

• Ensures shipment costs are updated correctly and timely under “job Costing “in FOS.

• Keep workspace organized and follow Clean Desk Policy.

• Any other assigned by immediate line manager.


• Laureate of a recognized university/college.

• 3-5 years of relevant air freight operational experience.

• Knowledge about markets and competitors.

• Overall understanding of business processes and interdependencies.

• Ability to work under pressure.


• Attention to detail & quality.

• Initiative and commitment to achieve.

• Very good MS Office Skills.


• Local language.

• fluent English & French spoken and written.