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Air Export Customer Service Agent -Kalamazoo, MI

Date: 16-Apr-2019

Location: Detroit, MI, US

Company: Panalpina

Req ID: 158602
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries and employs around 16,000 people worldwide.

Customer Service Agent for Air Export serves as a point of contact for the customers, ensuring operational excellence, high productivity and customer satisfaction. This position is based in Kalamazoo, Michigan.


* Receive and validate customer order

* Issue shipment handling instructions to Document Processing staff

* Reserve HAWB number

* Arrange for pick-up/transfer of cargo

* Answer all customer inquiries in accordance with the Customer Service Policy standards

* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit

* Handle and manage all customer contact at file level regarding exceptions

* Serve as a liaison between Document Processing and customer regarding all shipment details

* Provide accurate job costing forecast

* Assist Sales in compiling quotes by providing rates, tariffs, etc.

* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

* Shipment routing

* Require documents to support export of freight

* Exception handling by consulting with Supervisor


* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)

* Strong interpersonal skills to effectively interact with Internal and External Customers

* Good judgment skills and ability to make decisions

* Proficient in MS Office applications

* Excellent communication skills

* Team player

We offer competitive salary, comprehensive benefits and much more!

Please send your resumes to: