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Air Export Customer Service Agent

Date: 20-Jun-2019

Location: Chicago, IL, US

Company: Panalpina

Req ID: 160714
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Purpose of Position:

To process air export consolidations with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity.

Key Tasks:

Provide accurate, timely and friendly customer service to offices and/or agents via telephone, fax, e-mail, as required

Review documentation for accuracy and export/destination compliance

Ensure proper completion of all accounting procedures and data entry

Process shipments by:

o checking piece count of all HAWBs against MAWB piece count

o setting up files according to destination and cut-off requirements

o booking shipments with airlines/gateways, securing confirmed bookings

o compiling information for preparation of any reports as required

Prepare documentation by:

o Processing the MAWB and Manifest

o Printing shipping documents and invoices (if applicable)

o Sending pre-alert and uplift information to destination

Assure that file contains all necessary document copies in correct sequence

Report all pertinent information to department management on shipment/vendor problems

Coordinate “In Bond” shipments with Import Department along with clearing T.I.B.’s before export

Skills and Requirements:

• Basic freight forwarding knowledge of air export

• Excellent application skills and competence

• Ability to work in fast paced environment

• Knowledge of Panalpina products

• Ability to effectively multi-task

• Detail oriented

• Team player