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Air Export Customer Service Agent

Date: 05-Aug-2019

Location: Chicago, IL, US

Company: Panalpina

Req ID: 161456
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Department: Air Export Consol

Sub-department: Customer Service

Location: Elk Grove Village, IL

Full time/Part time: Full Time

We are looking to hire a Air Export Customer Service Agent to process air export consolidations with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity.


Provide accurate, timely and friendly customer service to offices and/or agents via telephone, fax, e-mail, as required

Review documentation for accuracy and export/destination compliance

Ensure proper completion of all accounting procedures and data entry

Process shipments by:

* checking piece count of all HAWBs against MAWB piece count

* setting up files according to destination and cut-off requirements

* booking shipments with airlines/gateways, securing confirmed bookings

* compiling information for preparation of any reports as required

Prepare documentation by:

* Processing the MAWB and Manifest

* Printing shipping documents and invoices (if applicable)

* Sending pre-alert and uplift information to destination

Assure that file contains all necessary document copies in correct sequence

Report all pertinent information to department management on shipment/vendor problems

Coordinate “In Bond” shipments with Import Department along with clearing T.I.B.’s before export


* Basic freight forwarding knowledge of air export

* Excellent application skills and competence

* Knowledge of Panalpina products, if applicable


* Team player

* Detail oriented

* Strategic planning skills

* Ability to work in fast paced environment

* Excellent communication and people skills