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Air Export Customer Service Agent

Date: 06-Aug-2019

Location: Cincinnati Loc, OH, US

Company: Panalpina

Req ID: 161460
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, Logistics and Manufacturing to deliver globally integrated, tailor-made end-to-end solutions for twelve core industries. The Panalpina Group operates a global network with some 500 offices in more than 70 countries and employs around 14,500 people worldwide.

We are looking to hire an Air Export Customer Service Agent at our Florence, Kentucky (CVG) branch.

Purpose of Position:

To process air export consolidations with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity.

Key Tasks:

* Provide accurate, timely and friendly customer service to offices and/or agents via telephone, fax, e-mail, as required

* Review documentation for accuracy and export/destination compliance

* Ensure proper completion of all accounting procedures and data entry

* Process shipments by:

* checking piece count of all HAWBs against MAWB piece count

* setting up files accrding to destination and cut-off requirements

* booking shipments with airlines/gateways, securing confirmed bookings

* compiling information for preparation of any reports as required

* Prepare documentation by:

* Prcessing the MAWB and Manifest

* Printing shipping dcuments and invoices (if applicable)

* Sending pre-alert and uplift information to destination

* Assure the file contains all necessary document copies in correct sequence

* Report all pertinent information to department management on shipment/vendor problems

* Coordinate “In Bond” shipments with import department along with clearing T.I.B.’s before export

Skills and Requirements:

* Basic freight forwarding knowledge of air export

* Excellent application skills and competence

* Ability to work in fast paced environment

* Knowledge of Panalpina products

* Ability to effectively multi-task

* Detail oriented

* Team player