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Business Unit Manager

Date: 06-Apr-2019

Location: El Paso, TX, US

Company: Panalpina

Req ID: 159311
Job Function: General Management
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Management

Office Location: El Paso, TX (ELP), United States

Start Date: 03/01/2019

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and employs around 15,000 people worldwide.

The Business Unit (BU) Manager is a strategic role within the Panalpina leadership structure and plays a critical function in developing and managing our core business. They are responsible for setting the tone throughout their respective business unit and representing the Panalpina values and brand internally as well as to the market. In this role the BU Manager establishes and communicates the local strategy aligned with the corporate vision provided by Region & District leadership while developing an engaged workforce with a common sense of purpose. As such, the BU Manager is the decision maker for the Business Unit and across the related matrix. Likewise, the position holds responsibility for fiscal results down to BU EBIT level.

The primary objectives for this role include a balanced focus on; commercial engagement, operational effectiveness, financial achievement, people development and general facility administration.


Commercial Engagement

• Develop Country Account growth strategy that aligns with the District / Region approach for targets by Industry Vertical and / or Trade Lane

• Drive the plan for acquisition of target customers through local sales management as well as involvement of Product Management, Route Development Management (RDM), Trade Lane Management (TLM) and / or applicable Industry Vertical (IV) Sales

• Fulfill and exceed customer expectations by providing the highest possible service quality

• Build relationships with customers through regular interaction and communication

• Oversee the implementation of new business to ensure service level agreements are understood and attainable

Operational Effectiveness

• Ensure operational structure, processes, procedures and staffing are established to perform in accordance with customer expectations

• Empower / enable local leadership to execute via the matrix structure

• Responsible for the execution of standardized processes, structures and systems according to corporate framework

• Arrange and continuously optimize organizational structures, including internal service providers, shared service and competence centers

• Use continuous improvement methodologies and tools to manage performance, productivity and create sustainable solutions

Financial Achievement

• Responsible for overall financial success from GP down to BU EBIT

• Responsible for the financial results and the continuous supervision of the financial status, including activities in the field of accounting, financial controlling and strategic planning

• Accountable for local adherence to the Forwarding Order Policy (FOP)

• Prepare the local budget including the investment program, together with detailed documentation according to the instructions issued by Corporate Controlling

People Development

• Inspire purpose by connecting daily tasks with the overall value chain

• Hiring career minded individuals

• Maintain an environment that fosters ongoing coaching, counseling, and mentoring at all levels within the BU

• Engage, support and empower the development of high potential employees via the matrix

• Instill and enforce a customer centric commitment to quality

• Facilitate performance improvement plans when necessary to sustain a best in class workforce

• Ensure adherence to the Panalpina Code of Conduct

General Administration

• Implement the Internal Control System (ICS) and all processes included in the Internal Management System (IMS)

• Perform assigned tasks to ensure Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy

• Inform him / herself about all applicable local and international laws, regulations, and legal obligations and of ensuring compliance

• Responsible for all aspects of facility management, including but not limited to, maintenance, relationships with the property owner / manager, business continuity, supplies, and equipment

• Ensure a regular and consistent information flow to the Country Management about all important matters.

• Set the tone for a professional, safe, motivating and positive business environment

• Represent leadership, the BU and local community when hosting internal and external visitors


• Functional know-how in Air / Ocean / Logistics / SCM/ Customs Brokerage

• Understanding of Panalpina strategy and products

• Knowledge about markets and competitors as well as trends and challenges for our industry

• Business & financial Acumen (understands principles and language, including the fundamentals of finance and profitability)

• Solid business administration competence

• Has an overall understanding of business processes and independencies


• Higher education level in Forwarding and Business Administration

• Management experience (minimum 3 years)

• Relevant working experience (minimum 5 years)

• Industry experience (minimum 5 years)

• Preferably international working experience


• Good strategic and planning skills, ability to translate strategy to operational plan and execute

• Proven track record in People management and Leadership Skills (knowledgeable in Recruitment Selection / Training / Development / Coaching / Conflict Management / Performance Management)

• Good communication skills (open and confidential communication style)

• Solid know-how in change management and innovation (analytical, systematic, creative, inventive)

• Strong decision-making capabilities and high accountability

• High result orientation and customer focus

• Ability to integrate and coordinate efforts / resources across functions and boundaries

• Management and organizational skills (prioritize, plan, assign, delegate, control)


• Fluency in English

• Second language a plus