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BU Air Export CS Responsible Hong Kong

Date: 04-Feb-2019

Location: Hong Kong, China

Company: Panalpina

Req ID: 157387
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Responsibilities:

* Communicate with the customer in accordance to company’s guidelines where applicable

* Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation

* Take full ownership of a customer’s inquiry and problem with a “CAN-Do” attitude

* Proactively keep the customer updated on the status of their order until final delivery

* Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions to the customer

* Provide accurate, precise and quick answers or information to customer inquiry or concern

Requirements:

* Higher Diploma holder

* around 3 years customer service experience in Freight Forwarding Industry

* Good customer service mind-set, communication and interpersonal skills

* Proactive, resourceful, responsible, independent, and assertive

* Proficiency in MS Office (Word, Excel)