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Air Freight Customer Service Agent

Date: 17-Jul-2019

Location: Houston, TX, US

Company: Panalpina

Req ID: 160616
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Department: Air Customer Service Export (AF-3), Air Freight


Location: Houston, TX (HOU), United States

Contract Type: Permanent, months

Full time/Part time: Full-time,

Travel Required:

Start Date: 27/05/2019

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.

We are looking to hire a Air Freight Customer Service Agent to process documents by using the company’s proprietary forwarding application, ensuring operational excellence and high productivity.


* Coordinate and oversee shipment files on a daily basis

* Retrieve shipment details

* Process the file

* Distribute documents and make copies in accordance with consignee’s, PA’s and/or origin country requirements

* Ensure that file contains all necessary document copies in proper sequence

* Update Track and Trace application , Document Release and POD dates

* Ensure that payable and receivable documents are completed accurately and forwarded on time

* Other duties as requested


* Minimum of two years successfully performing the essential tasks listed

* Working knowledge of ocean and/or air import freight operations and related regulatory requirements a plus

* Knowledge of Panalpina's products preferred

* Must have High-school diploma/GED graduate

* Related post-secondary training or college coursework preferred


* Ability to effectively multi-task and work in a frequently changing and fast-paced environment

* Conscientious and detail oriented team player

* Proficient knowledge of web-based applications

* Proficient knowledge of MS Office Outlook, Word, and Excel

* Above average (accuracy and speed) alpha-numeric data entry


* Must be able to effectively communicate in English in a fast-paced professional environment,.

* Position may interact with global customers and foreign offices, fluency in a foreign language(s) is a plus.

Specifics for Job / Environment

* Our vision is to provide reliable Supply Chain Solutions that provide value to our customers--everytime and we achieve this through our corporate values: integrity, performance, and professionalism.

* Professional office environment, the noise level in the work environment is usually busy with phones and other working personnel.