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BU Ocean Export Manager

Date: 26-Jan-2019

Location: Houston, TX, US

Company: Panalpina

Req ID: 156071
Job Function: Ocean Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional
Department: Ocean Product Management (OF-1), Ocean Freight


Location: Houston, TX (HOU), United States

Contract Type: Regular Employment

Full time/Part time: Full-time

Travel Required: up to 25%

Start Date: 17/09/2018

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a BU Ocean Export Manager to lead the export department in all operational disciplines and ensure operational excellence, high productivity and customer satisfaction.

The primary purpose(s) of this role are:

* Timely reporting and compliance with deadlines

* Accountable for timely and accurate completion of management deliverables to include, but not limited to: IHT, Cargo Sales Report, Shipping Run, A/R, CGP, Budget

* Visit principle customers regularly and accompany Sales staff on visits, if needed

* Sign off on new customer profiles

* Weekly measurement and communication of agreed upon KPI’s

* Monitor/update staff /fellow department heads on market trends/requirements & rate changes

* Assure proper information flow with Sales on changes and/or problems with external customers

* Ensure proper training and education of the department staff and procure cross-training

* Monitor workload and adjust, if necessary

* Evaluate staff performance on a regular basis through the PEAR process

* Ensure fairness and consistency in the Progressive Discipline process

* Interview new staff members and recommend candidates for hire to the Business Unit Manager

* Monitor traffic and cost budget compliance and advise management of any deviation

* Hold regular (at least once per week) meetings with the department staff

* Assist Sales Department in promoting new business, providing sales leads, etc.

* Demonstrates alignment with organizational strategies and commitment to support function processes: HR, Finance, QHSE, Change Management, etc.

* Secures existing Panalpina business and identifies and pursues opportunities to enhance Panalpina’s offerings and strengthen customer relationships

* Other duties as assigned

Decision Making authority

* To make decisions on time management and task priority

* Day to day team management decisions and customer service determinations

* Workload distributions and time off scheduling

* Manage disciplinary actions, cross-training, and performance management

Function / Market & Industry Knowledge / Business Acument / Process Working

* Well versed with global Service Companies portfolio, companies, technology, equipment, locations, regulatory/trade compliance and competitors’ service offerings

* Profound knowledge of Global Supply Chain Management, Freight Forwarding, and Logistics (e.g. customs and delivery formalities for destination countries)

* Previous experience working in the Oil & Gas industry and Global customers

* Proven track record applying continuous process improvement programs, methodologies, and standards

* Understanding of Panalpina’s strategy and products

Skills & Requirements

Functional requirements

* Operational know-how

* Thorough knowledge and understanding of Ocean Export environment

* Comprehensive understanding of PA (strategy and products)

* Advanced competency in all aspects of business administration

Management Skills

* People Management and Leadership, i.e. Recruitment, Selection, Training & Development, Coaching, Performance Management

* Strategic Planning Skills

* Organizational Skills (prioritize, plan, assign and control)

* Decision-making capabilities

* Customer focused

* Analytical skills

* Able to work in a diverse environment and culture

* Network and relationship building both with external and internal Customers Communication and interpersonal skills

Good ability to

* Plan strategically and translate strategy into operational roadmaps, deploying resources efficiently while pushing for results

* Lead people, including hiring and retaining talent, directing reports, defining KPI's and monitoring performance

* Work in teams

* Organize, including prioritizing, planning, assigning and controlling objectives

* Influence and negotiate

* Communicate and network using advanced inter-personal skills

* Analyze and conceptualize

* Is result oriented and places great emphasis on customer focus

* Is authentic, positive, honest and open

* Act as a role model for Corporate Values and fully adhere to the Code of Conduct

* Has a high ability & willingness to travel

* Present and articulate

* People Management and Leadership, i.e. Recruitment, Selection, Training & Development, Coaching, Performance Management

Educational background / Work experience

* Industry experience: minimum five (5) years

* College degree preferred

* Management experience: minimum two (2) years

* Previous experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management

* Work experience in a global forwarding / logistics company

* IT experience regarding SAPTM and MS Office


* Must be able to communicate effectively in English in a professional business environment

* Due to Panalpina's global presence and customer base, fluency in foreign languages is highly desirable

Specifics for Job / Environment

* The position is located in Houston, TX (HOU)

* Work is performed in a professional business environment

* Due to fluctuating customer and business requirements must be willing to frequently work overtime, including holidays and weekends

Panalpina is an Equal Opportunity/Affirmative Action Employer