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District Head of Operational Key Account Manager (DHoOKAM)

Date: 26-Jun-2019

Location: Houston, TX, US

Company: Panalpina

Req ID: 159777
Job Function: General Management
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional
Department: Air Operational Key Account (AF-19), General Management


Location: Houston, TX (HOU), United States

Contract Type: Regular Employment

Full time/Part time: Full-time

Travel Required: up to 25%

Start Date: 25/03/2019

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire an District Head of Operational Key Account Manager (DHoOKAM).

Purpose of the position

The DHoOKAM’s key responsibility is to focus on customer, quality and productivity within his/her portfolio of accounts:

* Responsibility for portfolio of accounts GP

* Fulfill and exceed customer expectations by providing the highest possible service quality to the customers

* Optimize the transaction, Increase sales and decrease costs

* Responsible for strong growth within the portfolio of accounts and maximal utilization of Business potential

* Continuous strive for high productivity, competitive efficiency and best quality

* Each account assigned will continuously strive for maximum productivity to assume best use of all human resources

* Lead, supervise and develop assigned personnel including OKAMs

* Fully adhere to all defined global processes, policies and standards and to local law

Key Tasks

* Drive QHSE within the organization, ensuring continuous improvement of the QHSE management system, with special focus onthe adherences & usage of the incident tool, no major CARS from external audits against ISO 9001. ISO 14001 & OSHAS 18001 and a continual reduction of health & safety incidents & accidents

* Responsibility for all operational activities on all assigned portfolio accounts

* Responsible for the financial results and the continuous supervision of the financial status, including activities in the field of accounting, financial controlling and strategic planning

* Assist with the local budget including the investment program, together with detailed documentation according to the instructions issued by Controlling

* Develop and expand customer relationships

* Implement the Internal Control System (ICS) and all processes included in the Internal Management System (IMS)

* Responsible for the standardization of processes, structures and systems according to corporate decisions

* Arrange and continuously optimize organizational structures, including internal service providers, shared service and competence centres

* Responsible for the supervision of personnel matters, with particular emphasis on staff training and career planning including the identification and development of employees for further roles in cooperation with local HR

* Ensure the adherence to instructions, policies and guidelines defined by Global Process Owners and corporate functions

* Ensure the adherence to the Panalpina Code of conduct

* Inform him/herself about all applicable local and international laws, regulations, and legal obligations and of ensuring compliance

Decision Making Authority

* Responsibility for budget and business performance on assigned portfolio of accounts level

* Disciplinary responsibility for all direct reports

* As defined in the Global Signing Policy

Function- / Market & Industry Knowledge / Business Acumen / Process working

* Functional know-how in air / ocean / logistics / SCM

* Understanding of PA strategy and products

* Knowledge about markets & competitors, about trends & challenges for

our industry

* Business Acumen (understands principles and language, incl. the fundamentals of finance and profitability

* Solid business administration competence

* Has an overall understanding of business processes and independencies

Skills & Competencies

* Good strategic and planning skills, ability to translate strategy to operational plan and execute

* Proven track record in People management and Leadership Skills (knowledgeable in Recruitment Selection/Training/Development/Coaching/Conflict Management/Performance Management)

* Good communication skills (open and confidential communication style)

* Solid know how in change management and innovation (analytical, systematic, creative, inventive)

* Strong decision-making capabilities and high accountability

* High result orientation and customer focus

* Ability to integrate and coordinate efforts/resources across functions and boundaries

* Management and organizational skills (prioritize, plan, assign, delegate, control)

* Act as a role model for Corporate Values and fully adheres to the Code of Conduct

Educational background / Work experience

* Higher education level in Forwarding and Business Administration

* Management experience (minimum 3 years)

* Working experience (minimum 5 years)

* Industry experience (minimum 3 years)

Language skills

* Fluent in English (other languages depending on the location)

Computer Literacy

* MS office skills and good knowledge regarding PA IT systems

Specifics for Job / Environment

* The position is located in Houston, TX (HOU)

* Work is performed in a professional business environment

* Due to fluctuating customer and business requirements must be willing to frequently work overtime, including holidays and weekends

Panalpina is an Equal Opportunity/Affirmative Action Employer