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Air Exports Key Accounts Coordinator

Date: 04-Feb-2019

Location: London, United Kingdom

Company: Panalpina

Req ID: 159285
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
We are recruiting a Key Account Coordinator to work at our London Heathrow head office. The purpose of the role is to provide a high level of customer service to our key accounts. This will be through taking bookings and completing all air export paperwork (AWB, Customs, Invoice, Deliveries) and ensuring we hit our customer KPI by monitoring our performance.


* Interface with document processing, procurement, marketing and sales, finance and accounting and Business Unit Operations manager

* Follow company standards and governance guidelines as laid down for Air Freight (banned commodities, restricted countries, hazardous goods and sanctioned countries)

* Adherence to area finance guidelines (eg. Customer credit)

* Follow processes and SOPs as per IMS manual

* Awareness and action to assist delivery of individual/departmental/BU KPI’s

* Communication with destination houses and customers

* Understanding and the use of Internal/external software applications

* Comply with aviation security regulations

* Effective use of relevant air product services, guidelines and rates (eg. use of air gateway)

* Co-ordinate sub-contractors and carriers including assisting in effective subcontractor management

* Initiate data entry (customer service applications)

* Complete file templates and instruct document processing department

* Resolution of operational irregularities as SOP

* Providing quotations to existing customers and destination houses

* SAP-file-closing

* Implementation of new sales SOP’s

* Arranging pre-inspection (where applicable)


* Commercial experience

* Functional experience in Air Exports preferred

* Knowledge of Panalpina products and services

* Knowledge of freight software tools


* Process oriented

* Customer focused

* Good communication and interpersonal skills

* Able to work independently where required

* Able to solve problems

* Able to use own judgment

* Able to prioritize and meet advised deadlines

* Focus on output

* Strong computer skills on Microsoft Office

* The ability to adapt to in-house operating systems


* Fluent in English (spoken and written)

Specifics for Job / Environment

* Given immigration restrictions in the UK/IE, work permits for this position for non EU nationals are unlikely to be granted. In the circumstances, non EU nationals who do not already have the right to work in the UK should ensure that they will be granted such a permit before applying.