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Country Net Working Capital (NWC) Manager

Date: 11-May-2019

Location: Mexico, Mexico

Company: Panalpina

Req ID: 159322
Job Function: Finance
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional

Office Location: Mexico (MEX)

Travel Required: up to 10%

Start Date: 28/02/2019

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Country Net Working Capital (NWC) Manager to:

• Credit review/new business support (20%).}

• Accounts payable (30%) and collections management (50%)


Engages with respective Sales/new business development team to build up existing customer relationships.

• Improving collection effectiveness for accounts in Chile

Ensures adherence to procedures and corporate policy in order to minimize outstanding customer balances, potential loss, and bad debt provision

Assists Shared Services Center to perform collection tasks and provides necessary direction and data

Drives the production of reports and analyzes said reports to manage overall working capital for the region

Drives completion of projects directed from regional head of NWC or Country Head of Finance

Maximization of Net Working Capital and management/control of collection process

Organize & Execute Payment Schedules for Suppliers and Providers.



As the CHoF NWC, you are the point of contact to assist the Shared Services Centers (SSC) in


• Monitoring and controlling open disputes between customers/SSC/Operations/Sales


Prepare for weekly call with SSC based on input given by SSCs in Manila and Buenos Aires on how to tackle issues with global key customers


Engaging with respective Sales/product teams in order to gain additional coordination and leverage obtaining collections


Interfacing to Operations/Sales/IT for exceptional query handling

• Resolving exceptional customer request forwarded from the SSC

• Managing and documenting resolution of assigned disputes


Dispatching paper dunning letter and customer statements if applicable


Supporting annual credit review of the debtor portfolio


Approving or rejecting legal recovery in collaboration with CHoF / RHof NWC


Interfacing to legal teams as appropriate

• Validating customer master data amendments

• Visiting clients and resolving open items for customers with past due balances


Reduce Bad Debt Provision and Ensure outstanding invoice balance over 15 days decreases to KPI levels within the region.


Control and Maintain Accounts Receivable Customer Accounts within healthy levels ensuring Overdues stay within FY regionally defined target or less.


Maintain bank account balances under USD 1M.

• Ensure that both Bank Statements and SAP balances are under USD 1M daily.


Support Operations and Ensure that disputes with Customers are settled within 5 days.

Credit Management

• Supports Chile operations in completing new customer credit and existing customer credit increase requests for submission to SSC


Informs Operations and product of credit decision; provides credit decision where applicable in a timely manner

• Authorized for credit approval as per local matrix


Understands proper account grouping linkage where applicable and supports SSC as needed


Support Credit Limit Tool usage

• Fields inquiries from Operations/Sales and provide guidance regarding accounts proposed for blocking and/or outsourcing as a result of Dunning procedure

• Understands profitability in relation to credit management


Analyzes credit requests and provides credit recommendations/approvals as applicable

• Works on and runs reports to support overall requests from RHofNWC (this can include, but is not limited to aging reports for AR, vendor analysis for AP, credit limit tool reporting, dmt tool, master data review, bad debt, etc.).


Ensures that customers that have exceeded their credit limit are immediately addressed (either via obtaining payment, blocking the account, or reviewing credit limit for an increase – as appropriate)

Accounts Payable/PTP


Drive and Accelerate the invoice approval process, which must completed within 5 days.

• Analysis and Payments to Suppliers.

• Supervise the creation of Vendor requests under global guidelines

Reconcile Bank and Transitory Accounts.

• Analysis and Proposal of unrecoverable Write-Off Accounts.


Support the month end close process.

Control, monitoring, and elimination of AP Debits

Drive portfolio to reach 60 day DPO based on prolonging payment terms without impacting vendor service/relationships


• General knowledge of credit, accounting, and/or finance


Advanced knowledge of credit management techniques and processes


General knowledge of freight forwarding and/or logistics


• Education background in business administration, finance, credit


Professional experience in accounting/financial processes and Credit & Collection


Undergraduate degree required with Master’s preferred

A high level of attention to detail and a logical and organized approach

• Strong communication skills (spoken and written) and persistence

Strong organizational and analytical skills


Ability to work well independently as well as in a team


Commitment to the Job and Company.

• Able to lead and manage direct reports and/or small teams.


Personal Leadership and Initiative.


Strong Work Ethic and results oriented.


Problem/Situation Analysis.


• Spanish (Fluent)


Advanced/working knowledge of English – candidate needs to be able to read, write, speak, and communicate effectively in English

Specifics for Job / Environment

• MS Excel

• Powerpoint

• Word (Required)

• SAP (Advanced)

– Nice to have

SAP BW (Advanced)

– Nice to have

Electronic Invoicing


If you wish learn more about this opportunity, please contact:Nancy Monroy