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Air Export Customer Service Agent

Date: 06-Feb-2019

Location: Miami, FL, US

Company: Panalpina

Req ID: 158410
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level
Sub-department: Airfreight Export

Office Location: Miami

Travel Required: No

Start Date: A.S.A.P.

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide. We are looking to hire a Customer Service Agent - Air Export to serve as a point of contact for the customer, process documents by using the company’s proprietary forwarding application, ensuring operational excellence, high productivity and customer satisfaction.


Coordinate and oversee shipment files on a daily basis - Receive and validate customer order - Reserve file number and process the file - Arrange for pick-up/transfer of cargo through the GT Team - Answer all customer inquires in accordance with the Customer Service Policy standards - Issue transport documents in accordance with latest IATA and internal rules - Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit - Distribute documents and make copies in accordance with consignee’s, PA’s and/or origin country requirements - Ensure that file contains all necessary document copies in proper sequence - Update Track and Trace application - Ensure that payable and receivable documents are completed accurately and forwarded on time - Ensure proper completion of all accounting procedures and data entry (Job costing and Shipping Run Closing) - Strictly respect Code of Conduct and Compliance requirements of the company - Other duties as requested by the direct manager/supervisor and company's management


Excellent knowledge of freight forwarding and regulatory requirements with proven track record with a minimum of three years of industry experience - Must have High-school diploma, College Degree is a plus - Proficient in MS office applications Skills - Excellent communication skills - Strong interpersonal skills to effectively interact with Internal and External Customers - Good judgment skills and ability to make decisions - Team player - Ability to effectively multi-task and work in a frequently changing and fast-paced environment - Conscientious and detail oriented - Proficient knowledge of web-based applications - Above average (accuracy and speed) alpha-numeric data entry Languages - Must be able to effectively communicate in English and Spanish in a fast-paced professional environment - Position may interact with global customers and foreign offices, fluency in a foreign language(s) is a plus

Specifics for Job / Environment:

Our vision is to provide reliable Supply Chain Solutions that provide value to our customers-everytime and we achieve this through our corporate values: integrity, performance, and professionalism. - Professional office environment, the noise level in the work environment is usually busy with phones and other working personnel.