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Regional Trainer - SAP TM Americas (Location: Central or South America)

Date: 15-Mar-2019

Location: Miami, FL, US

Company: Panalpina

Req ID: 159435 - Posted 02/14/2019
Job Function: Cross-Product Functions
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional
*Location: Central or South America, may be based out of any Panalpina location within the Americas Region*

Purpose of the position

The primary purposes of the role are:

* to prepare and deliver structured training on the SAP TM application based on operational processes during its global implementation within the Panalpina network;

* to provide on-site and remote support to users after implementation and to ensure that a clear understanding of SAP TM and other relevant applications is established and maintained;

* to manage training components of a country project in line with the roll-out project manager;

* to create, refine and publish the required regional training materials.

Key Tasks

Together with the respective product and project representatives

* to construct a coherent and focused training program to ensure that end-users of SAP TM are sufficiently trained to manage the system during the critical phases of the implementation – the “first 100 files”;

* to define and publish the regional SAP TM training materials and to ensure that these are maintained to reflect the current SAP TM application and business processes;

* to support the respective roll-out project managers (RPMs) in conducting detailed Training Needs Analyses in a country and from that to create a robust and realistic plan of training sessions covering the respective staff and allowing the continuation of daily operations in the country;

* to lead classroom training sessions delivering structured training as per the respective planning, including regular checks of understanding and individual mentoring if needed;

* to provide coaching and/or follow-up training to support the successful live-start of SAP TM in the assigned countries (on-site or remotely depending on need);

* to adapt training delivery to differing cultural environments where needed;

* to measure the effectiveness of the training using defined measurement processes / KPIs;

* to keep abreast of changes/developments in the business environment and provide business-focused training advice and recommendations.

Decision Making Authority

* Day to day responsibility for all SAP TM training related decisions within an assigned country project, provided the overall agreed approach and scope is respected. Escalation to line manager when in doubt.

Market & Industry Knowledge / Business Acumen / Personal traits

* Excellent knowledge of Panalpina’s processes

* Knowledge of Air- and Ocean- Freight Forwarding and Logistics, and/or

* Knowledge of SAP TM or other SAP products, and/or

* Knowledge of L&D methods, tools and processes;

* Individual with a positive attitude, able to drive change and motivate others;

* Willingness to work remotely and to travel extensively (up to 75% during peak periods).

* Enthusiastic, confident & engaged member of a diverse team, spread around the globe.

Skills & Competencies

* Clear and strong communication skills;

* Experience in presentation development and delivery;

* Project management, planning and organizing skillst management, planning and organising ;

* Ability to convert technical information into comprehensible ‘end user’ information;

* Culturally sensitive.

Educational background / Work experience

* Relevant experience and a recognized qualification in training, learning and development, and/or

* Background in freight forwarding / logistics with training experience.

Language Skills

* Must be confident to conduct training and meetings with a full level of business English comprehension;

* Fluency in Spanish is required;

* Portuguese an advantage.

Computer Literacy

* Excellent knowledge of MS-Office Suite tools

* Excellent ability with training design and delivery software – minimum requirement of PowerPoint and preferably other training delivery packages

* Sound awareness of project management related software applications