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Corporate GBS Governance & Continuity Manager

Date: 11-Jan-2019

Location: Mumbai, India

Company: Panalpina

Req ID: 158377
Job Function: General Management
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Management
Purpose of the position:

* To steer GBS internal governance, i.e. develop and implement globally valid and binding instructions, procedures and guidelines in cooperation with the GBS global management team

* To establish and maintain Global BCP framework for GBS

* To safeguard GBS compliance with Panalpina policies, guidelines and regulations

* To lead GBS for QHSE topics including GBS standards in IMS, IHT and CAPA processes, HSE reporting

* To support the GBS organization in terms of internal and external audits

Key Tasks

Governance

* Ensure GBS policies and procedures are documented, executed and regularly maintained

* To establish and maintain the global guidelines for GBS governance, act as the final point of escalation for all GBS governance related topics

* To establish and keep records of GBS governance related documentation

* To review and keep record of all GBS contracts including BSA, SLA and 3rd party contracts

Business Continuity Planning

* Develop, implement and maintain a Global BCP framework to ensure continuity of service delivery by leveraging resources and teams across GBS sites for high

* Support GBS sites with regards to establishing, maintaining and testing Local BCPs

Sharepoint (SP) Management & Administration

* Responsible for overall structure and concept for GBS SharePoint (Corporate and Sites)

* Responsible for establishing the access rights concept and ensuring it is adequately maintained

* Organize training of super-users on GBS SharePoint concept and standards

* Monitoring usage and alignment of structure and content between GBS sites

* Support the further development and continuous improvement of GBS SharePoint sites

Intranet and Communications Management

* Creation and maintenance of GBS content in CONNECT (Intranet)

* Preparation and coordination of GBS communications (GBS News / GBS Site News)

* Monitoring usage and alignment of structure and content between GBS sites

Compliance & Audit

* Safeguard GBS compliance with Panalpina policies, guidelines and regulations

* Review GBS audit reports and follow up where necessary to ensure corrective actions are implemented according to agreed timelines

* Collect and consolidate the follow up status for all audits and present the results on a quarterly basis to Corporate GBS team

* Ensure that GBS is achieving and maintaining all Panalpina key certifications (such as ISO, SQAS, GDP)

Incident Handling Tool:

* Make sure that the global standards for Incident Handling are adhered to within the GBS sites

* Monthly review, validation and follow up on the IHT usage

* Identify recurring topics and agree to CAPAs with the GBS sites

Quality, Health, Safety & Environment

* Ensuring that the Panalpina Global HSE Health and Safety policy /guidelines are implemented across GBS and monitored for its effectiveness.

* Ensuring that there are adequate resources allocated for effective management of HSE and the implementation of the HSE policy in GBS sites

* Perform assigned tasks to support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.

* It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.