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PRO & Field Operations Specialist

Date: 30-Apr-2019

Location: Muscat, Oman

Company: Panalpina

Req ID: 160270 - Posted 04/30/2019 - Internal Services (ADMIN)
Job Function: Internal Administration
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Office Location: Muscat (MCT)

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a PRO & Field Operations Specialist to assume responsibility of all Immigration, Labour related, Documents delivery and collection tasks.


PRO Tasks:

• Execute all jobs related to Immigration, Labor Office, Municipality, etc (including new employee visa, visa renewals, visa cancellation)

• Support all trade licenses related tasks (application, renewal, cancellation)

• Do the needful for visa arrangements for official business trips of staffs

• Collecting mail from post office/post box

• Deposits, cash withdrawal, collection of cheques and other documents from the bank

• Maintaining updated records of passport, visa of staff on the central data management software (PanLink) and on the HR Shared drive

• Collection & distribution of employee passport, visas and coordinating with the staff/LM on e-mails on queries received

• Record-keeping of documents given and received from various Govt. departments in the shared drive

• Providing updated requirement lists for various Government applications (e.g. – for the visa new requirements, new updates on Labor Laws etc.)

Field Operations tasks:

• Ensure timely collection/dispatch of relevant documentation

• Collect and/or deliver documents from/to customers

• Collect additional documents from authorities and their certification or legalization where required & requested

• Ensure correct and complete physical labeling and markings of shipments

• Supervise the loading/ unloading of shipments at airport, port or customer premises

• Collect cheque or cash from cash customers and delivers invoices/ receipts

• Represent Panalpina and ensure compliance with all formalities, guidelines and Codes as regulated by local authorities or internal guidelines (e.g. customs inspections, loading etc)

• Notify direct supervisor and/or Head of Department in case of any discrepancies

• Prepare daily customs document submission forms

• Follow up with customs departments for custom acknowledgements

• Ensure all customs activities are carried out in line with customs rules & regulations

• Any other Tasks assigned by immediate supervisor or department head


• Graduate

• 2-3 years of relevant work experience in a similar environment as PRO/company representative

• Very good understanding of local law in Oman and its requirements to comply with it

• Good Knowledge of field operations tasks in Freight forwarding in Oman

• Valid Driving license


• Ability to work under pressure

• Strong communicator (both written and oral)

• Proactive team player

• Attention to details & quality

• Initiative and commitment to achieve

• High commitment and positive attitude in the face of setbacks and obstacles

• Good knowledge in Microsoft office (Outlook, Word, Excel)


• Fluent in English

• Fluent in Arabic