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Air Export Customer Service Agent

Date: 26-Jun-2019

Location: Philadelphia, PA, US

Company: Panalpina

Req ID: 160143
Job Function: Logistics
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Entry-level

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Customer Service Agent - Air Export to serve as a point of contact for the customer, process documents by using the company’s proprietary forwarding application, ensuring operational excellence, high productivity and customer satisfaction.


Coordinate and oversee shipment files on a daily basis - Receive and validate customer order - Reserve file number and process the file - Arrange for pick-up/transfer of cargo through the GT Team - Answer all customer inquires in accordance with the Customer Service Policy standards - Issue transport documents in accordance with latest IATA and internal rules - Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit - Distribute documents and make copies in accordance with consignee’s, PA’s and/or origin country requirements - Ensure that file contains all necessary document copies in proper sequence - Update Track and Trace application - Ensure that payable and receivable documents are completed accurately and forwarded on time - Ensure proper completion of all accounting procedures and data entry (Job costing and Shipping Run Closing) - Strictly respect Code of Conduct and Compliance requirements of the company - Other duties as requested by the direct manager/supervisor and company's management


Excellent knowledge of freight forwarding and regulatory requirements with proven track record with a minimum of three years of industry experience - Must have High-school diploma, College Degree is a plus - Proficient in MS office applications Skills - Excellent communication skills - Strong interpersonal skills to effectively interact with Internal and External Customers - Good judgment skills and ability to make decisions - Team player - Ability to effectively multi-task and work in a frequently changing and fast-paced environment - Conscientious and detail oriented - Proficient knowledge of web-based applications - Above average (accuracy and speed) alpha-numeric data entry Languages - Must be able to effectively communicate in English and Spanish in a fast-paced professional environment - Position may interact with global customers and foreign offices, fluency in a foreign language(s) is a plus

Specifics for Job / Environment:

Our vision is to provide reliable Supply Chain Solutions that provide value to our customers-everytime and we achieve this through our corporate values: integrity, performance, and professionalism. - Professional office environment, the noise level in the work environment is usually busy with phones and other working personnel.