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Corporate Application Support Engineer (IBM Product suite)

Date: 09-Feb-2019

Location: San Jose, Costa Rica

Company: Panalpina

Req ID: 148910
Job Function: IT
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Sub-department: [[IT Services / Application Support]]

Office Location: [[Lisbon / Portugal]]

Travel Required: [[10%]]

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Corporate Application Support Engineer (IBM product suite) (m/f). In this position you will be responsible for variety of applications developed on latest version of the IBM Digital Integration Platform (IBM MQ, IIB, BPM, ODM). This challenging position requires combination of broad technical knowledge of the IBM platform and application solution architecture. Panalpina will provide necessary training on required technologies and applications.

You will be an important part of a motivated team, where we are looking for you to collaborate in the application support and release management of all applications delivered to the new Panalpina Digital Integration Platform based on the IBM product suite (MQ, IIB, BPM, ODM). You will also have the chance to participate in the quality control of the new solutions ensuring high performance and availability of the solutions. We want someone that has grown up through the enterprise software development ranks - possessing 3+ years’ experience, knowledge of IBM products and middleware technologies.


• Support integration solutions by leveraging tools within the IBM product suite: IIB, BPM, ODM, Datapower Gateway, API Connect …

• Work collaboratively with other teams (architecture, development and infrastructure teams)

• Manage support activities using the ticketing system (prioritize issues, update and maintain issue list)

• Troubleshoot/debug and resolve application issues related to users and services

• Understand the business and customer needs to introduce technical solutions

• Ensure high performance and high availability of the platform and applications

• Provide support for escalated issues on the IBM SOA Suite

• Release/deploy management for Quality and Production environments

• Quality control (implementation, delivery, performance and availability of the applications)

• Script / automate core processes to improve efficiency as well as platform performance and availability


• Hold a Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field

• Have 3+ years of experience in enterprise application development, middleware implementations or application support in a large enterprise environment. Be familiar with middleware technologies.

• Experience with Application Integration architecture, including Service Oriented Architecture (SOA) and Messaging Systems

• Have experience working with some IBM products (IIB, MQ, BPM, ODM)

• Relational databases use and SQL knowledge are mandatory

• Database scripting appreciated

• Have used common messaging systems: MQ, JMS, SI Bus, Enterprise Service Bus (ESB), IIB

• Knowledge in Web Services standards and technologies (e.g. XML, SOAP, WSDL, XSD, UDDI, REST, etc.)

• Experience on IBM DB2 SQL are appreciated

• Experience of Unix/ Linux systems are appreciated

• IBM Websphere experience appreciated


• Possess excellent communication skills, both oral and written

• Possess excellent time management skills with the ability to multi-task, prioritize, and work in a fast-paced environment in order to meet assigned deadlines

• Teamwork and Collaboration

• Care about your craft and have opinions about the “right” way to do things with technology

• Self-motivated, committed and result-driven


• English spoken & written

• Other languages is an advantage

Specifics for Job / Environment

• Your job location will be San Jose and you will be part of the Corporate IT team with peers working in Lisbon Portugal and in Singapore

• International Environment

Please submit your application in English.