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Business Implementation Specialist / Especialista de Implementação de Novos Negócios (160358/386/AS)

Date: 09-May-2019

Location: Sao Paulo, Brazil

Company: Panalpina

Req ID: 160358
Job Function: Marketing and Sales
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Professional
Manage business implementation projects for assigned accounts using Panalpina’s Business Implementation Methodology;

• To support the implementation and re-engineering projects;

• To ensure that customer’s needs and expectations are met throughout the implementation phase and start of service;

• To act as a facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization;

• Project leader of business implementation projects for assigned accournts;

• Support Business Implementation projects in steering the project through the concept and test phase (trial shipments) and go live production, up to the point where all parties are satisfied that the operations are running smoothly;

• Coordination of Implementation Projects;

• Support post-go live implementation as required by the Customer or Panalpina;

• Support Business Implementation Manager on the project methodology trainings for sales and operational team.

The ideal candidate should have (it will be evaluated during the selection process):

• Good operational know-how (Air and Sea Customer Service, Billing process, Customs Clearance, Procurement and Logistics;

• Ability to define, develop and document business processes and procedures;

• Solid understanding of PA application architecture and dataflow;

• Business administration competence;

• Good Project Management Skills;

• Operations (import / export / logistics) background;

• Able to manage cross-functional interfaces (operations, air- and ocean freight, M&S/SCM and ISP’s);

• Availability to travels;

• Higher educational level (degree business administration, economics, logistics);

• Industry experience;

• Portuguese (native language);

• Fluent in English (written and spoken) is mandatory;

• Other languages will be considered a ‘plus’;

• Advanced Office skills.