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Corporate IT Services WMS consultant 1 1

Date: 08-Feb-2019

Location: Bangalore, Bangladesh

Company: Panalpina

Req ID: 145711
Job Function: IT
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Position:

Corporate IT Services WMS consultant

Department / Location:

Bangalore, India

Line Reporting:

ITSD WMS Application Manager

Purpose of the position

Be a key member of the IT Service WMS team which supports the warehouse management system portfolio consisting of internal and external products

* Red Prairie Discrete

* Other future add-ons that are externally purchased. Being knowledgeable in organization and coordination of respective responsible colleagues for all WMS related infrastructural aspects (Citrix, DBMS, Hardware, Network etc.) to manage efficiently any issue reported in this area.

Obtain excellent product knowledge from the software providers and maximize the in-house know-how in order to leverage the IT value chain. The role is to maintain a positive and constructive relationship with the internal and external customers in order to achieve common aims and objectives.

Support the global organization with excellent product knowledge, implementation experience and IT insight. Particularly, it requires a strong focus on the 3 regional business solution teams and the corporate service and consulting function.

Key Tasks

1. The IT Services WMS consultant has in depth technical warehouse application knowhow. His/her key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are

1. Red Prairie WMS in particular (based on Windows server, SQL database)

2. further related software packages as EMS, Parcel system

3. SQL database

4. Citrix environment

5. Cluster setup

1. Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications.

2. Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition.

3. Daily professional support of implemented warehouse management systems in all technical aspects in Panalpina and Partner (JDA, third party software providers) ticketing systems.

4. In this role, he/she is working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project team, and Corporate IT.

5. The IT Service Delivery warehouse application support consultant is single point of contact for the support aspects in a productive environment.

6. Release changes, rollouts and hotfix are solely deployed by the CIT SD team members. Control, audit and deployment organization (date, time, communication etc.) can be assigned to this position.

7. Structural, organizational and technical tasks supporting an efficient and high quality run of WMS are assigned to this position as key tasks (TCS coordination, access management on all levels, definition and implementation of internal workflows with other IT teams etc.).

8. The IT Service Delivery warehouse application support consultant is technical contact for any technical problems with WMS and infrastructure for WMS.

9. Any adhoc tasks as defined by management.

Functional / Market & Industry Knowledge / Business Acumen / Process working

[Functional Knowledge ]

* Good understanding of Information Technology and software project: methodologies and processes

* Deep understanding of service management and service delivery

* Good understanding of project management

* Broad knowledge in logistics, mainly warehouse management, supply chain solutions and freight forwarding

* Good understanding of IT trends related to warehouse management systems & technologies

* Overall understanding of Panalpina business processes and interdependencies

* Knowledge of business processes, in particular warehousing concepts

Skills & Competencies

[Competencies – Leadership ]

* Capability to distribute, assign, coordinate and control support tasks with external TCS team

[Competencies – Business ]

* Logistics skills to fully understand warehouse management and processes

* IT system competencies for WMS systems in place

* Support processes, rules and guidelines

[Competencies – Personal)

* Ready to take personal accountability for achieving individual and shared goals

High energy and resilience, and calm under pressure

* High priority for teamwork

* Self-motivated, committed and result-driven

* High commitment and positive attitude in the face of setbacks and obstacles

* Fast comprehension and learning receptivity

* Excellent communication and listening skills, verbally and written; this includes technical writing and documentation

* High stress level (Ability to work under pressure and deal with tight deadlines)

* Able to communicate clearly and confidently (written or orally)