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BU - Operations Assistant - Soyo

Data: 25/06/2019

Localização: Soyo, Angola

Empresa: Panalpina

Req ID: 160417 - Postado 28/05/2019 - Ocean Import (OF-4)
Função: Frete Marítimo
Tempo Integral / Tempo Parcial: Período Integral
Tipo de Contrato: Permanente
Nível Hierárquico:: Profissional

Sub-departmento: Operations Assistant – Soyo
Localização do Escritório: Soyo, Angola
Disponibilidade para Viagens: No
Data de Início: 13th May 2019

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a: ANGOLA - BU Operations Assistant – SOYO


* Ensure a timely and smooth handling of incoming and outgoing Ocean and Air Freight documentation by following PA procedures.

* Carry our tasks regarding file management in a timely and correct manner:
• documentation check together with the team leader;
• file opening;
• collection of missing documents;
• preparation of file for pre-clearance\clearance;
• follow up of the process with Customs Clearance department;
• preparation of file for invoicing;
• follow up of the e-filing for physical file control;

* Update regularly:
• Operational Maps (excel follow up file);
• FOS;
• Pantrace;
• Intrac;
• Other files\program as required

* Follow instructions of the team leader\management regarding the contact with clients, including:
• Provide timely and accurate information;
• Prepare and send status reports as requested;
• Advise clients on delays and their consequences (fines, etc);
• Participate in the meetings with the client;
• Educate the client on processes and procedures regarding requirements for shipping to Angola and customs clearance checklist;
• Other tasks as requested by Operations Supervisor;

* Other
• Keep abreast of current and new contracts\tariffs and assist Marketing 6 Sales department as necessary;
• Endure correct implementation of all Panalpina Processes and procedures;
• Keep abreast of Panalpina services and new developments;
• Participate actively in improving the quality of Panalpina operations and services;
• Apply HSE rules and requirements at your function and report HSE observations;
• Keep your workspace organized and follow Clean Desk Policy;
• Apply the CISP and respect the code of conduct;
• Carry out other tasks as required by management;

* Participate actively in improving the quality of Panalpina operations and services;


* Function- / Market & Industry Knowledge / Business Acumen / Process working

* Operational know-how (customer service, document processing, customs clearance);

* Understanding of PA strategy and products;

* Knowledge about markets and competitors;

* Overall understanding of business processes and interdependencies;


* College Degree


* Ability to be effectively managed through KPI setting and measurement;

* Ability for systematic and rational analysis to identify the root cause of problems;

* Capable to generate creative ideas/solutions;

* High result orientation and customer focus;

* High accountability, responsible, reliable, detailed oriented;

* Effective listening;

* Ability to clearly and concisely present both written and/or oral information;

* Effective team player and advanced interpersonal skills;

* Initiative and pro-active;

* Good communication and interpersonal skills;

* Team player;


* Fluent in Portuguese and English

Condições de Trabalho/Ambiente

* Profound knowledge of MS-Office products (Word, Excel, Outlook)

* Profound knowledge of SAP, especially SAP - CO


If you wish learn more about this opportunity, please contact:

Ana Lanvu

HR Assistant