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Country Key Account Performance Manager Taiwan

Date: 06-Feb-2019

Location: Taipei, Taiwan

Company: Panalpina

Req ID: 156189
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Temporary
Job Level: Professional
Sub-department:

Office Location: Taipei (TPE)

Travel Required: up to 10%

Start Date:

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Country Key Account Performance Manager Taiwan for below purposes:

• Manage and coordinate (Engineering, CIP, Optimization, increase value, develop existing and future business) projects for a customer and other designated Strategic Global Key Accounts / Global Key Accounts and align scope and timelines with key stakeholders (Customer, Regional / Global Key Account, IT Product & Operations)

• The optimization and engineering of existing and/or re-awarded business covering multiple countries and/or products

• The constant review of our most complex business within the SKA/GKA in particular in the event of business changes or new trends identified

• Urgent operational interventions as may be required to secure and retain ‘business at risk’ caused by repeated or on-going operational underperformance

Responsibilities

• Acts as a mediator between Customers, Panalpina and suppliers, assuring the Key Account team is the focal point for escalations

• Close and regular alignment between Global Key Account Manager and Regional Key Account Manager(s) on Projects and support in any case

• Supervise Traffic Controller Global data input quality & quantity controlling on Key Account and address quality issue to relevant internal parties when occurring

• Manage cross-functional project teams to handle project requirements and ensure that SOP’s are issued, trained and rolled out to respective stakeholders

• Ensure full adherence of SOP across the organization

• Work and cooperate with relevant Corp, Regional and Country functions to secure and further increase customer satisfaction

• Define project related targets and KPI’s to achieve operational excellence

• Monitor and report project status and implementation progress

• Engineer, Develop and document business processes and procedures including business process flow, reporting, track & trace, EDI and other IT solutions

• Coordinate and supervise SOP establishment to assure high quality of service levels for the assigned Key Account

• Train customers, suppliers and product on new business processes and IT applications

• Timely and proper business implementation to BIM if necessary

• Overview the timely measurement of the agreed and committed KPI’s towards the customer prior to every MBR, QBR respectively. In case of major deviations a continuous improvement process should be triggered pro-actively in alignment with the Global Key Account Manager

Qualifications

• Bachelor’s degree

• Minimum 5 years industry experience

• International working experience preferred

Skills

• Good ability to organize, including prioritizing, planning, assigning and controlling objectives

• Profound ability to focus on customer service as a core value, increasing operational efficiencies, setting and monitoring high standards of quality while taking necessary steps to retain and improve customer relationships

• Good ability to drive innovation, manage change and deal with ambiguity, devising effective change management processes

• Organize, prioritize, plan control projects and tasks (Monitoring performance against deadlines and milestones)

• Systematic and rational analysis to identify the root cause of problems

• Understand and analyze customer and operational challenges and design solution concept

• Present and articulate

• Think creatively and “outside of the box” when needed

• Process thinking

• Engage in constructive confrontations

• Has an international mindset and exhibits great cross-cultural sensitivity

• Is result oriented and places great emphasis on customer focus

• Present and articulate

• Think creatively and “outside of the box” when needed

• Process thinking

• Engage in constructive confrontations

• Has an international mindset and exhibits great cross-cultural sensitivity

• Is result oriented and places great emphasis on customer focus

Languages

• Fluency in Chines & English is mandatory (written and spoken)

• Dutch (written and spoken) is an advantage

• Other languages (written and spoken) are a plus