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Warehouse Supervisor

Date: 16-May-2019

Location: Toronto, Canada

Company: Panalpina

Req ID: 159149
Job Function: Logistics
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Management

Office Location: Toronto (YYZ)

Travel Required: 0%

Start Date:

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Warehouse Supervisor to be responsible for daily warehouse operations for their particular customer group. The primary objectives are maintaining inventory accuracy, improving productivity and managing operating costs. This will be achieved through the use of consistent operational practices, procedures, work planning, obtaining and coordinating the necessary equipment, personnel and supplies to execute daily activities. This will require Supervisor to coordinate with the Warehouse Operations Manager, the appropriate customer service representative and dispatch. Warehouse Supervisor is generally responsible for ensuring daily operations are completed accurately, effectively, efficiently and on time.


* Ensure Inventory accuracy is maintained to a minimum 98.5% accuracy rate. This includes completing mandatory location moves sheets for all inventory movements.

* Prepare for physical inventories including creating and maintaining activity plans, as well as procuring work force and equipment.

* Responsible for supervising warehouse operators and general laborers

* Train staff on warehouse procedures, cargo handling, loading/unloading and packing, and Health & Safety

* Plan, coordinate and supervise daily value added services including reworks, pick and pack fulfillment.

* Manage and supervise physical inventories of customers

* Complete and provide daily location move sheets to the Warehouse Operations Manager.

* Ensure all customer services are completed on-time and with maximum efficiency while meeting established warehouse service levels.

* Develop and maintain in consultation with the CSR and warehouse management, consistent operational practices, procedures and service levels that specifically suit industry groups.

* Ensure receiving reports are completed and passed to the Warehouse Operations Manager by the following morning.

* All freight is put away based on space and picking optimization.

* Completion of all inventory paperwork including, receiving reports, locations moves, and pick lists.

* Complete orders on a timely basis as required to meet warehouse service levels.

* Ensuring all paperwork is completed and maintained by your operational staff.

* Ensure all exceptions are noted and communicated to the customer service reps and any special handling requirements are executed.

* Work with shared service supervisors in planning for daily operations.

* Assist Warehouse Operations Manager in establishing silo budgets, planning staff levels and resources requirements.

* Prompt communication with CSR’s with answers to customer service issues, inventory and exception issues.

* Completion of weekly activity reports to the Warehouse Operations Manager

* Submission to Warehouse Operations Manager of monthly budget and resource planning reports.

* Responsible for maintaining daily warehouse cleanliness over work area.

* Any other tasks or responsibilities that are designated by the Warehouse Operations Manager.

* Ensure operations are conducted in compliance with Panalpina’s Health and Safety policy

* Ensure area staff follows health and safety rules.

* Report accidents to department Manager, Health & Safety Advisor & Human Resources


* College diploma or equivalent

* Minimum 1-2 years warehousing & supervisory experience

* Able to lift up to 50 lbs


* Proven track record in building high performing workforce (experienced in recruitment/selection; training/development; coaching; conflict management; performance management)

* Ability to lead and develop high performing teams

* Ability for building a team with diverse leadership and technical skills

* Ability of effective people management through KPI setting and measurement

* Ability to communicate openly and confidently

* Ability to influence and convince others in a way that results in acceptance and agreement

* Ability to shape conversations to ensure focus and understanding

* Effective listening

* Willingness to engage in constructive confrontation

* Ability to clearly and concisely present both written and/or oral information

* Strong decision making capabilities and high accountability

* Credibility

* Assertiveness

* Capable to make informed judgments and to generate practical, timely solutions

* Supports organizational commitment to ISO 9001, ISO 14001, and OHSAS 18001 certification.

* Perform assigned tasks to support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.

* It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

* Readiness to continuously focus on identifying and meeting customer current and future needs

* Ability to establish a successful long-term business partnership with internal and external customers

* Ability to coordinate efforts/resources within and across boundaries to deliver goals

* High priority for teamwork

* Team player

* Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

* Ready to take personal accountability for achieving individual and shared goals

* Ability to set robust plans well in advance and to initiate action to move projects forward

* Planning & Organizing (Ability to prioritize, plan, assign & control)

* Time management (monitoring performance against deadlines and milestones)

* Integrity

* Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

* High energy and resilience

* High commitment and positive attitude in the face of setbacks and obstacles

* High stress level (Ability to work under pressure and deal with tight deadlines)

* Be authentic, approachable, open and honest


* English and local language fluency (written and spoken)

Specifics for Job / Environment

* Must have proven JDA system experience

* Proficient with MS Office and Internet

* Understanding of WMS (Warehouse Management Systems)

* Expertise in the area of Warehousing and Distribution (in some areas specific to Clients’ commodity)

* Understanding of PA strategy and products

* Overall understanding of business processes and interdependencies

* Knowledge in freight forwarding and logistics


If you wish learn more about this opportunity please apply

Panalpina Inc. is an Equal Opportunity Employer – Panalpina Inc. souscrit au principe d’équité en matière d’emploi

*Panalpina welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process including recruitment, assessment, selection and hiring stages. Please call 905-755-4545 should you require any accommodations.