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Country Overland Team Manager Austria

Date: 31-Jan-2019

Location: Vienna, Austria

Company: Panalpina

Req ID: 158624
Job Function: Logistics
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Management
PANALPINA is one of the world's leading freight forwarding and logistics companies. We employ over 14,500 people in 500 offices in more than 70 countries. We are a corporation where you can be part of a supportive workplace environment that attaches great importance to a social and people-centered corporate culture. In Austria, we have around 150 employees at five branches, where we can offer our customers the entire supply chain service spectrum and our know-how nationwide.

We are looking for a reinforcement for our Overland team for our branch office in Vienna in the following position:

Country Overland Team Manager Austria

Purpose of the position

The Overland Team Manager is responsible for the operational execution and profitable delivery of the Road & Rail product (Overland, Rail, PuD) within the country

The primary purposes of this role are:

* To design, develop and grow the Road & Rail product in a profitable and sustainable manner in the area of responsibility

* To monitor closely Budget, forecasts and EBIT performance for the product

* To execute the global/regional Road & Rail standards and guidelines at country level

* Responsible for customer retention and development

Key Tasks

* Ensure a high quality of operational performance standards resulting in customer satisfaction

* Responsible for the P&L of the product in the country

* Develop, drive and monitor corrective actions in the scope of continuous improvement process

* Ensures and drives the execution of the globally standardized Forwarding Order Policy within the respective area of responsibility in alignment with the FI/CO department

* Implement the C³-culture in the team

* Responsible for the daily performance and productivity. To lead the surface and distribution products to ensure service and profitability at all times

* Pro-actively identify possible low performances and deviations in quality

* Responsible for implementing and optimizing of standards in accordance with Product Management, and Country Management

* Finance reporting and analysis of costs, revenue, on a monthly basis

* To collaborate and support Country and Regional Overland Management in the implementation of the product strategy and subsequent initiative

* Adherence to rules and guidelines set by regional and/or Country Management Overland (e.g. IMS)

* Ensure proper training and education of the team staff

* Evaluate staff performance on a regular basis

* Interview new staff members and recommend candidates for hire

* Assist Sales Department in promoting new business by supporting joint sales calls and providing costing for any new inquiries

* Budget preparation for corresponding costs centers

* Ensure Subcontractor management is in place and monitored

Quality, Health, Safety & Environment

* Support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy

* It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace

Function / Market & Industry Knowledge / Business Acumen / Process working

* Profound knowledge of Road Freight Industry across Europe / Middle East

* Profound knowledge of the logistics industry: know how in air / ocean / road & rail / logistics / SCM

* Understanding of PA strategy and products

* Knowledge about markets and competitors

* Subcontractor and supplier market

* Knowledge about trends and challenges for the industry

* Knowledge of local laws and regulations

* Understanding of business principles and language, incl. the fundamentals of finance and profitability

* Business administration competence

* Sales and negotiation skills

* Project Management skills

* Knowledge of business processes and SSC concepts

* Experience at handling the demands of a global customer base

Skills & Competencies

Inspiring, authentic and empowering


* Proven track record in building high performing workforce (experienced in recruitment/selection; training/development; coaching; conflict management; performance management)

* Ability to lead and develop high performing teams

* Ability for building a team with diverse leadership and technical skills

* Ability of effective people management through KPI setting and measurement


* Ability to communicate openly and confidently

* Ability to influence and convince others in a way that results in acceptance and agreement

* Ability to shape conversations to ensure focus and understanding

* Effective listening

* Willingness to engage in constructive confrontation

* Ability to clearly and concisely present both written and/or oral information


* Ability for systematic and rational analysis to identify the root cause of problems

* Willingness to challenge the status quo and to drive innovation and change

* Capable to generate creative ideas/solutions


* Is familiar with entrepreneurial and strategic matters

* Ability to recognize legal trends (regulations) incl. compliance environment

* Ability to recognize Industry and Market trends and developments

* Has a holistic perspective, realizes independencies and their impact when making a decision

* Ability to initiate new approaches and procedures, to set robust plans in advance, to initiate implementation steps

* Strategic and planning skills (ability to translate strategy to operational planning and to execute)


* Strong decision making capabilities and high accountability

* Ability and willingness to decide on the basis of root cause analysis and agreed criteria and to make decisions also in difficult situations

* Credibility

* Assertiveness

* Capable to make informed judgments and to generate practical, timely solutions

* Ability to find pragmatic solutions by using decision making techniques

* Willingness to involve upper Management in decision making process, to get buy-in and to implement solutions


* Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures)

* Readiness to continuously focus on identifying and meeting customer current and future needs

* Readiness to provide alternatives and optimized solutions to the Customer

* Ability to establish a successful long-term business partnership with internal and external customers


* Ability to coordinate efforts/resources within group to deliver goals

* Ability to work with different cultures and to manage cross functional interfaces

* High priority for teamwork

* Team player

* Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust


* Ready to take personal accountability for achieving individual and shared goals

* Ability to set robust plans well in advance and to initiate action to move projects forward

* Planning & Organizing (Ability to prioritize, plan, assign & control)

* Time management (monitoring performance against deadlines and milestones)


* Integrity

* Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

* High energy and resilience

* High commitment and positive attitude in the face of setbacks and obstacles

* High stress level (Ability to work under pressure and deal with tight deadlines)

* Be authentic, approachable, open and honest.

Educational background / Work experience

* Minimum 5 years of Overland experience either from the industry or a 3PL

* Minimum 5 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management

* Minimum 3 years of experience in managing the profit and losses

Language Skills

* Fluent in English (written and spoken)

* Main local language

* Other languages (written and spoken) preferred

Computer Literacy

* IT experience regarding PA IT systems

* Proficient in MS Office

* Proficient in Lbase TMS

* SAP Experience would be beneficial

Why it is good to work with us:

* Because you can be an active member of an international team at one of the top 5 players in the global ocean freight and airfreight industry

* We recognize, appreciate and promote your knowledge and commitment

* You will receive an attractive compensation package

* In addition to the basic salary, we offer free sports, food vouchers, fresh fruit and coffee

* We regularly organize programs for our employees, e.g. Team Buildings, Christmas Parties, Ski Weekends.

* Training & development opportunities: professional training and language courses

If you have questions about the position, you can contact Nora Sarkozy at Applications exclusively through our Career Portal.