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Customer Service Warehouse Agent - Part-time

Date: 06-Aug-2019

Location: Washington, VA, US

Company: Panalpina

Req ID: 161468
Job Function: Logistics
Full-Time/Part-Time: Part-time
Contract Type: Permanent
Job Level: Entry-level
Sub-department:

Office Location: Washington, VA (WAS)

Travel Required: 0%

Start Date:

To serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction. Process shipments in a safe and accurate manner, ensuring operational excellence, high productivity and customer satisfaction

* Receive, enter and file customers’ Purchase Orders, if not processed via EDI

* Track receiving reports daily

* Pull Purchase Order and match to vendor’s packing list

* Resolve vendor OS&D’s identified by checking (if required) in cooperation with the internal and/or external customer

* Receive and validate customer order

* Issue shipment handling instructions to Document Processing staff

* Release to Packing including all pertinent packing instructions and shipping details

* Print the export Packing List, Release to Deliver and Invoice. Distribute documents to appropriate Forwarder/Customer

* Arrange for pick-up/transfer of cargo

* Answer all customer inquires in accordance with the Customer Service Policy standards

* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit

* Handle and manage all customer contact at file level regarding exceptions

* Maintain telephone, fax and e-mail communications with external and internal customers

* Serve as a liasion between Document Processing and customer regarding all shipment details

* Coordinate packing requirements with internal and external customers as required

* Report any unusual issues regarding shipments to management

* Prepare file and invoice for billing

* Perform other functions as assigned by management

* Account Payable (Vendor)

* WH administration tasks.

CI/LOGEX

* Ensuring all LogEx Strategy requirments are being followed and keeping up to date all records

* Maintaining Continuous Improvement (CI) Interact with LogEx team on Best Practice to submit every quarter

* Organize 5S daily audit with warehouse team and keep records of score sheet